This article was originally published by the Harvard Ash Center. It was written by David Eaves, Emily Middleton, Claire Bedoui, Rohan Sandhu.

Each year, David Eaves of the Harvard Kennedy School and Public Digital convene digital service groups from over 30 governments around the world. Last June, digital government leaders stressed the need to rethink funding models for long-term impact. In recent months, donors have made new commitments to support global digital public goods. The covid-19 pandemic has precipitated a significant push in this space, forcing governments and societies to turn toward digital technologies to respond to the crisis in the short-term, resolve socio-economic repercussions in the mid-term and reinvent existing policies and tools in the long-term.

As a follow up to the aforementioned June convening, we hosted a closed-door roundtable in December 2020 for donors in the digital government space, as an opportunity to have funders connect and share their strategies and theories of change. The goal was to foster more connections between the players as well as discuss what has been learned, the pros and cons of different approaches, identify opportunities for the future and access how donors transform their own ways of working.

To help structure the conversation, funders were presented with a simple model developed by David Eaves and Lauren Lombardo at HKS. It attempted to reflect the two broad sets of choices funders of digital government confront: funding internal digital teams versus vendors, and funding multi-sector platforms versus specific projects (represented by the 2x2 matrix below).

Historically funders have tended to finance sector-specific projects implemented by vendors, like an electronic healthcare records system or a tech-based education platform. However, over the past few years, there has been increased interest and experimentation with other approaches. These include:

• Funding vendors to build platforms on behalf of governments, like Mastercard being deployed to create payments platforms in Latin American countries
• Funding internal digital service teams in governments like the World Bank funding central digital units in Madagascar to deliver digital public services
• Funding established internal digital teams that started with a focus on services to start building platforms, like a2i in Bangladesh, which built core platform services like identity, payments, and a range of other services, that can be used across ministries

In other cases the shift has been more complicated — for instance, India’s Aadhar started out as a relatively narrowly-focussed project implemented by a vendor (iSPIRT), but expanded in scope to serve as a general ID platform that enables both public and private digital services across the country.

There is evidently a progression in the sector towards both scale and sustainability. The shift to platforms allows potential benefits to be shared by a larger number of government departments. Internal digital teams help address sustainability concerns by trying to ensure continuity after external vendors leave, and an evolution in governments’ own capabilities to deliver these services.

The funders we convened represent this evolution, with a bias to multi-sector or cross-government digital platforms. In a pre-roundtable survey of participants, we asked funders what they would prioritize between these four options: 64.7% of the 19 respondents selected multi-sector platforms and another 29.4% chose internal teams. Nearly 88% of funders said they were already funding multi-sector platforms. One funder encapsulated this shift as follows: “we are now investing in a broader way. Earlier, we had projects in e-agriculture, e-health, e-education, e-something, but we now recognize that without addressing ecosystem and collectivity problems, including regulatory frameworks and data protection, we won’t end up anywhere.”

This is in line with the World Bank’s rationale for its new GovTech approach:

But even as funders see the value in taking a more integrated approach instead of a piecemeal sector-specific one, they don’t necessarily have a clear strategy. Less than 30% of funders expressed confidence in knowing what works and having a clear strategy. 23.5% have an initial hypothesis of what might work, while another 23.5% say they are learning but still don’t have a clear strategy. And 17.6% have been experimenting by funding a range of different interventions.

Funders attribute this to challenges on both the demand and supply sides. On the demand side, governments need to think more holistically, but inherent silos and a complex array of institutions, agencies, and stakeholders all playing different roles can impede this. Thus, while building the internal capacity of government, it is critical to establish or strengthen central teams that can coordinate across government silos and set up cross-cutting platforms. As one funder stated, “this has the greatest bang for the buck,” but highlighted a variety of institutional barriers that can prevent success. For instance, in some contexts, a Chief Digital Officer hired from the private sector has to be paid in accordance with government pay-scales, while in others contexts the role has become overly political.

The lack of a holistic approach is as much a problem on the supply side — a large number of multilateral donors and private foundations are siloed based on sectors that prevents an integrated approach to funding. Some organizations (like the UNDP and the IDB) have recently made organizational changes to address this issue, establishing digital teams with a cross-organisational mandate. The UNDP has also invested efforts to recalibrate its internal technology and data architecture, revamping legacy IT, building new ERP systems, and setting up data back-end services, which were earlier fragmented into different silos.

But even beyond this, the quantum of funding required for such large-scale projects necessitates a pooled approach, especially among philanthropists. According to one discussant, funding open-source infrastructure is not a priority for either governments or multilateral and bilateral donors, which makes it a gap that needs to be filled by philanthropists and private foundations. But these are big-dollar and long-term commitments. The need to establish pooled philanthropic vehicles emerged as one key opportunity for funders to address this funding deficit.

Funders also find that it is critical to demonstrate the value of a building-block approach, wherein the outcomes of donor-funded programs complement each other to fulfill the roadmap of the government. As a recent report by the Digital Impact Alliance (DIAL) notes, “In Ethiopia, the government benefited from the help of various development partners to identify the main building blocks the country needed to kick-start its digital transformation. It resulted in a clear roadmap aligned with a digital economy reform agenda and development plan.”

Ultimately, there is wide recognition that covid-19 has accelerated the demand funders have experienced from governments to support digital services. Governments that previously invested in their digital capabilities were able to ramp up their response more efficiently. Moving forward, there is growing consensus around investing in digital infrastructure — the layer above the “pipes,” or the common infrastructure that can be leveraged across the public sector.

We look forward to updating everyone on future discussions. If you are a funder and are interested in being a part of these conversations, please reach out to us to be included.

• NORAD sees digital public goods as foundational and enabling technologies that create the backbones of public service delivery across all sectors, and solve problems impacting the state, market and consumers. That’s why they have supported MOSIP, and DHIS2 (including recent pilots in the education sector).
• CAF is funding digital innovation in government through tech-based and data-driven govtech startups using equity investment. More information about their GovTech work is available here.
• The Omidyar Network has published on Digital Public Goods, Digital Public Infrastructure, and Digital Identity and also shared the latest coverage on MOSIP by The Economist.
• The Digital Impact Alliance has released a Listening Study with Smart Africa, as well as a leadership brief on accelerating national digital transformation.
• USAID shared their digital strategy
• The World Bank has published a report on fighting corruption and the importance of traditional approaches to addressing governance issues as part of eg GovTech and e-procurement efforts.

• African Development Bank (AfDB)
• Asian Development Bank (ADB)
• Bill and Melinda Gates Foundation (BMGF)
• Blavatnik School of Government, Oxford University
• Bloomberg Philanthropies
• CAF
• UK Foreign, Commonwealth and Development Office (FCDO)
• Digital Impact Alliance (DIAL)
• Digital Public Goods Alliance
• GIZ
• Inter-American Development Bank (IADB)
• iSPIRIT
• New America
• Norwegian Agency for Development Cooperation (Norad)
• ODI
• Omidyar Network
• Place Fund
• Rockefeller Foundation
• Swedish International Development Cooperation Agency (Sida)
• UN Capital Development Fund (UNCDF)
• UN Development Program (UNDP)
• UN International Computing Center (UNICC)
• UN Children’s Fund (UNICEF)
• USAID Center for Digital Development
• US Centers for Disease Control and Prevention (CDC)
• World Health Organization (WHO)
• World Bank