Heidi Uchiyama is a digital government and financial services specialist. She worked as a civil servant for the Peruvian Government’s Innovation Lab where she was part of the gob.pe platform founding team, working closely with ministers and senior officials in managing and coaching delivery teams in order to improve user experience for government services.

Heidi is a consultant for top financial and telecommunication institutions in South America, and a teacher of user experience and service design courses for post-graduate students. Recently, her main focus has been helping organisations transform culture, develop team skills, and change processes.

Ask Heidi about:

• Best practices to enable digital delivery (methodology and skills)
• Digital culture transformation strategy
• User experience and service design