Philippa is a Principal Consultant at Public Digital. She is passionate about delivering digital services that ensure internal and external users are considered at every step.

On the UK Government's Universal Credit programme, Philippa was an operational lead on both frontline delivery and digital development, making sure that digital services could be delivered effectively. She led internal communications across Universal Credit operations, and created and led a Customer Insight and Intelligence team which advocated for greater use of customer related data to support the delivery of digital services.

Philippa has worked within the Home Office, DEFRA, Ministry of Defence and DWP in the UK Government’s Fast Stream. She has an Honours degree in Politics and Sociology from the University of Bristol.

Ask Philippa about:

• bringing operational delivery to the centre of digital development

• how to use communications to support digital ways of working

• why internal and external users must stay at the heart of service design.